Satisfaction Guarantee

CV Writers + ITCV Writers wants you to be totally satisfied with the services you receive. We will do everything we can to make sure you are happy, and we provide a three-month Satisfaction Guarantee. If for any reason you want to cancel our CV services, we will give you a refund as per our cancellation policy.

Client responsibilities

Writing a new CV is a two-way street. You are the only person who knows exactly what you have done in the past. Therefore, Clients are required to be actively involved in the development of their new CV by providing honest information, patience and timely feedback. Clients are required to provide written answers to questions to help complete the assignment.

CV Writers + ITCV Writers does not write CVs from scratch and Clients need to supply all required content for their new CV in a PDF or MS Word document before the Assignment can begin. If a Client doesn’t have an existing CV, we will provide a template to complete which requires the Client to add personal details, qualifications and work history. CV Writers + ITCV Writers will use this completed template to create a new CV that aims to present the Client in the best possible light for the types of jobs they advise they want.

Timelines and Revisions

The timeline for an Assignment begins when CV Writers + ITCV Writers receives payment confirmation and a completed response to the Order Confirmation email, up until Assignment Completion. Assignment Completion occurs when CV Writers + ITCV Writers provides the final version of the product (or last remaining product in a Package) and the Client acknowledges Assignment Completion by either giving written confirmation that they are happy/satisfied, or do not request any changes to that product within seven days… The Client will know it’s the final version because we will use the word ‘Final’ or a similar term in the file name or accompanying email.

Timelines are calculated on the assumption that Clients will respond to requests for information within 48 hours. In the event that this does not happen, or an appointment is cancelled or changed, the timeline end date will be pushed back by the time difference between the original due date and the actual date the response/meeting occurs. Business days are days that are not weekends or Victorian public holidays.

Revisions can be made to any final version of a CV or LinkedIn profile for 30 days after it is delivered, as per the terms set out in our Satisfaction Guarantee. In the event that we do not make any timeline for whatever reason, the Client acknowledges that CV Writers + ITCV Writers has made all reasonable effort to make the timelines and deadlines and no liability is accepted for any consequences from not making those deadlines.

Express IT CV Writing

Sometimes Clients need their new CV urgently. So, CV Writers + ITCV Writers offers Express CV Writing services where Clients will receive their CV in a maximum of two business days. However, there may be circumstances (such as work-loads and full calendars) which mean we cannot commit to the two business day deadline. Once CV Writers + ITCV Writers receives payment confirmation and the Client’s availability for consultations, we will get in touch as soon as possible to confirm if the deadline is achievable. If it’s not, the Client will get a full refund. You are welcome to call, submit a form through the website or email info@itcvwriters.com.au prior to purchase if you want to discuss any services including Express CV Writing.

We acknowledge that it’s the real world and sometimes external factors or circumstances mean Clients no longer require CV Writers + ITCV Writers’ services or CV Writers + ITCV Writers cannot meet a Client needs. As such, both Clients and CV Writers + ITCV Writers have the right to cancel any assignment, at any stage prior to Assignment Completion, for any reason, effective immediately.

Notwithstanding any legal obligations and consumer rights under the laws of Australia and the jurisdiction of the State of Victoria, we will provide a pro-rata refund that takes in to account the time we have invested writing your CV up to the point of cancellation. Refunds for writing services are calculated using the following formula: Within 24 hours of ordering – 100%; Before CV first draft – 90%; Before CV second draft – 60%; Before CV third draft – 30%; After CV third draft has been delivered – 0%. No refunds are available for coaching services.

Refund requests need to be made in writing to your Writer within three months from order date. Once approved, refunds usually appear on bank statements within 5-10 working days of the request being received and will be paid into the same account used for the initial payment.

Loss of Payment for Non-Engagement

In the event that you purchase a service order but do not engage with CV Writers + ITCV Writers enough to complete the service over a six month period, that service order will be closed and no refund or compensation is payable under any circumstances. This is considered non-engagement. We hope you agree that a six-month buffer is a generous allowance.

Employment Disclaimer

CV Writers + ITCV Writers cannot and does not guarantee job placement or success in a job interview or application. Job search success is not solely reliant on having an outstanding CV or being an expert in job interviews. It is influenced by many factors including a Client’s skill set, experience, adaptability to change, motivation and their alignment with an employer’s vision and values. External factors may also impact success like the job market and a nation, region or industry’s economy.

You acknowledge that any products, services, opinions or suggestions provided by CV Writers + ITCV Writers in connection with your employment situation are intended as a guide only and not given as a guarantee of success, or otherwise, for any job search or employment decision.

Electronic Files

CV Writers + ITCV Writers cannot guarantee the compatibility of computer files with Client systems or that documents will retain their original formatting features. Due to the varying nature of software and hardware, we cannot guarantee that documents will appear perfectly on every computer screen. While we takes every step to ensure Client satisfaction, some issues are beyond our control and require the Client to research and find solutions independently.

CV Writers + ITCV Writers reserves all rights in the content and design of its websites (including cvwriters.com.au) and any tools, documentation and products accompanying or produced. Unless permitted in writing by CV Writers + ITCV Writers , you may not reproduce, use or copy any content on its websites including names, logos and any other material created by or licensed to us. Without limitation, you may not modify, adapt or create derivative works based on or contained in our websites. You may not use commercially any information, products or services on this website unless it’s for the purposes intended in a specific Assignment. You also may not cause any of the material on this website to be framed or embedded into another website without written permission from CV Writers + ITCV Writers. CV Writers + ITCV Writers retains intellectual property ownership of all services provided, tools created and products produced, including CV’s and cover letters.

Clients may use products that have been provided by CV Writers + ITCV Writers in relation to their personal Assignments, at their discretion with the exception of plagiarism. Clients may edit their own documents and distribute via any form. Clients further understand that unless otherwise specified, we reserve the right to use a client’s career documents as samples, both in print and/or online, with all identifying client information (client name, company names, titles, dates and any personally identifiable facts and achievements) amended to protect client anonymity. Clients reserve the right to refuse the use of anonymous samples by informing CV Writers + ITCV Writers by email to info@itcvwriters.com.au.

Disclaimer

It’s true – we’re not perfect. The materials on this site may contain inaccuracies or typographical errors. CV Writers + ITCV Writers does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the website or any services, documents or products we produce. You acknowledge that any reliance on any such opinion, advice, statement, report, or information shall be at your own risk. CV Writers + ITCV Writers disclaims liability for errors and omissions in the contents of this website or any products or services we produce.

CV Writers + ITCV Writers reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. CV Writers + ITCV Writers may make any other changes to the site, the material and the products, programs, promotions, services and fees described in the site at any time without notice.

Limitation of Liability

You acknowledge that any product, document or information provided by CV Writers + ITCV Writers is based solely on the information provided by you and that we cannot warrant the accuracy or truthfulness of your response. CV Writers + ITCV Writers does not research or investigate any information provided by the Client and assumes the Client has been truthful in all areas.

In no event shall we be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data, profit earnings, or lost opportunities, arising out of or in any way connected with the use or performance of our services whether based on contract, tort, negligence, strict liability or otherwise, even if CV Writers + ITCV Writers has been advised of the possibility of damages.

Under no circumstances shall CV Writers + ITCV Writers be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including without limitation, incorrect email addresses, internet failures, software viruses, computer equipment failures, other equipment failures, defamatory material on any database or in respect of any dealings with any work (including software) in which you hold any copyright or other intellectual property right or non-performance of third parties.

The Client will indemnify and hold CV Writers + ITCV Writers, its directors, contractors and employees free and harmless from any obligations, costs, claims, judgements, or legal fees arising from, growing out of, or in any way connected with the services rendered to the Client under the terms of this agreement, including in the event of services being cancelled or delayed.

Where liability cannot be excluded, any liability incurred by CV Writers + ITCV Writers in relation to the use of this website or the products or the services provided by CV Writers + ITCV Writers is limited as provided under s 68A of the Trade Practices Act 1974 (Cth).

Warranties

CV Writers + ITCV Writers makes no representations, guarantees or warranties, express or implied, with respect to our services, its medium, any written material accompanying it, or produced by it, its use, suitability, reliability, accuracy, performance or results, its merchantability, or fitness for a particular purpose, title and non-infringement.

This website may contain links to other organisation’s websites. Linked websites are responsible for their own terms of use and privacy practices and you should check those websites for their respective privacy statements and terms of use.

We also make no representation as to the accuracy or completeness of the information contained in such third party websites and we cannot be held to endorse, support or condone any content or views found on these websites.

Changes to Terms and Conditions

In life and business, almost everything changes. As such, CV Writers + ITCV Writers reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms and Conditions including but not limited to the Terms of Use and Privacy & Security Policy, in whole or in part, at any time. Changes to these Terms and Conditions become effective once the content of the Terms and Conditions are changed on the websites, or Clients are sent an email advising them of any changes, whenever one of these events occurs first. Your continued use of the site after any changes to our Terms and Conditions will be considered as acceptance of those changes.

Jurisdiction

This Agreement is governed by and in accordance with the laws of Victoria, Australia and the parties agree to submit to the exclusive jurisdiction of the courts of Victoria, Australia. Any legal matters arising will commence and conclude within the jurisdiction of the State of Victoria’s Courts.

Information Collection

CV Writers + ITCV Writers collects personal information through our website to help us improve our services and make our website more efficient and effective. When we collect this data, we will make no attempt to identify individual users, correlate data collected as users or identify users browsing activities. CV Writers + ITCV Writers will also collect personal information during an Assignment for reasons including but not limited to providing the products and services requested by you and improving our service offerings.

At the end of an assignment, we may also request Clients to provide a written testimonial on the website for the purposes of service improvements and promotion. You agree not to provide any information or materials to CV Writers + ITCV Writers that is defamatory, threatening, obscene, harassing, or otherwise unlawful, or that incorporates the proprietary material of another.

Use and Disclosure of Personal Information

In addition to providing our services to you, we may use or disclose personal information that we collect about you: 1. for the purposes for which it was collected; 2. where you have consented to the use or disclosure; 3. to maintain our relationship with you; 4. for purposes related to our research, planning, service development, business development, security and risk management; 5. where a third party acquires or wishes to acquire, or makes enquiries in relation to acquiring, an interest in CV Writers + ITCV Writers; or 6. to the extent that we are required or authorised by law to do so.

There may be occasions where CV Writers + ITCV Writers will need to disclose your personal information to third parties to provide the service you have requested. For example, if you request that we provide you with a new CV, your personal information may be sent to one of our Consultants, who will carry out this work. We will take all reasonable steps to ensure our Consultants or other third parties keep your personal information private and confidential at all times.

Testimonials

By recording a testimonial on CV Writers + ITCV Writers’ website, you consent for it to include, in addition to your written feedback, your name, job title, profile picture and the date the testimonial was written. If you provide a testimonial through any means outside of the website including but not limited to emails and social media channels, you permit CV Writers + ITCV Writers to publish the testimonial, in whole or in part, onto the website. If you do not want all or any of the information contained in your testimonial published on the website, or want it removed in the future, please advise us in writing to info@itcvwriters.com.au and we will take all reasonable steps to comply with your request.

We reserve the right to use testimonials for marketing and promotions outside of the website and testimonials are the sole property of CV Writers + ITCV Writers to the extent permitted by law. We reserve the right to decide whether any testimonial is published on the website and any testimonial that does not refer to a service being offered by CV Writers + ITCV Writers or promotes a different business will not be published.

Security

We take information security very seriously. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse, loss and from unauthorised access, modification or disclosure. Unfortunately, no data transmission over the internet can be guaranteed as completely secure. So, while we strive to protect such information, we cannot ensure nor warrant the security of any information you transmit to us or that we store on our systems and you do so at your own risk.

SSL Certificate

This website is protected using an SSL certificate from Trustwave. SSL (Secure Sockets Layer) is a commonly-used protocol for managing the security of message transmissions on the internet. Our SSL Certificate is used to encrypt the connection between this website and the web browser of viewers of the website. This is essential when a website asks for sensitive information from viewers, such as a password or credit card number, and it gives viewers the security of knowing the transaction with our website is secure.

Secure Payments

CV Writers + ITCV Writers’ payment options are to use a credit card, PayPal account or transfer funds directly into our Australian ANZ bank account. Credit cards are processed through PayPal. PayPal will process the payment using a secure payment gateway which is external to CV Writers + ITCV Writers’ website or systems. PayPal will only provide CV Writers + ITCV Writers with payment authorisation and never share your financial information. You can access more information on the PayPal User Agreement.

All CV Writers + ITCV Writers’ prices are posted and processed in Australian dollars and include GST where applicable.

LinkedIn

The LinkedIn User Agreement does not permit users to provide login details to third parties. Therefore, as CV Writers + ITCV Writers is not permitted by law to access a Client’s LinkedIn page or change any settings, we will provide Clients an MS Word document which contains recommendations for settings and content to cut and paste into the profile by the Client. CV Writers + ITCV Writers cannot accept any responsibility for any loss, disruption or damage, financial or otherwise, caused by adopting or implementing changes to the Client’s LinkedIn account in accordance with our recommendations.

Please note that CV Writers + ITCV Writers does not (and is not allowed to) create LinkedIn profiles from scratch for third parties. Clients need to have created a personal LinkedIn profile that includes their personal information, work history, and contact details.

Access to your personal information

If you wish to access any personal information which CV Writers + ITCV Writers hold about you, please contact us by sending an email to info@itcvwriters.com.au. Please provide as much detail as you can about the particular information you seek in order to assist us to retrieve it. An access fee may be charged to cover our costs of providing the information to you as permitted by law.

Virus Protection

While CV Writers + ITCV Writers makes every effort to check and test material at all stages of production for viruses, it is always wise for users to run an anti-virus program themselves on all material. CV Writers + ITCV Writers cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material from this site or the services we provide, including your LinkedIn profile. You will assume all responsibility in providing a correct and secure email address for receipt of all information sent via email to you.